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Online Complaint Management System

In order to facilitate online applicants applying through id.nadra.gov.pk , NADRA is introducing Online Complaint Management System, expanding it’s customer’s reach through Audio and Video calls via Skype.

Talk to us At:

Every Thursday From:

1500 to 1600 Hrs PKT
  1. Audio/Video call duration is maximum 3 Mins for each.
  2. Complaints regarding online processing will be answered only.

National Identity Cards

(NICOP – CNIC)

Pakistan Origin Card

(POC)

Certificates

(FRC – CC)

Services
Verification Services
Prioritize Application
Launch Complaint
Processing Facility
General Guidelines

Availability of Fingerprints for Services in Pakistan

If you intend to use any service(SIM issuance, opening bank account, vehicle registration etc) in Pakistan that requires fingerprint verification, your fingerprints must be on file with NADRA. To determine whether your fingerprints can be used for these services, please use the form.

Availability of Processing Facility

Available at selected Pakistan Post Offices

For applicants residing in rural areas of Pakistan, online processing facility is also available at selected Post Offices

Available at 8 x International Airports of Pakistan

Online Processing facility is also available at 8 x International Airports of Pakistan at the departure lounge

Before you Apply

Application Types

Check the application type you need to apply for.

System Requirements

Check the minimum system requirements and equipment needed

General Guidelines to Apply Online

  1. Register an account
  2. Choose relevant category and start your application
  3. Fill in application form online
  4. Pay fee through Debit / Credit card (  Payment Guidelines)
  5. Upload a scanned photograph ( Photograph Guidelines) or upload photograph through Pak-ID Mobile Application
  6. Scan and upload fingerprint by downloading ( Fingerprint Guidelines) or Capture fingerprint through Pak-ID Mobile Application.
  7. Upload scanned documents ( Document Guidelines) or upload document through Pak-ID Mobile Application.
  8. Submit the application.
  9. It is advised that for attachment of all supporting documents(i.e. passport, ID cards etc).

It is the sole responsibility of applicant to provide correct data/information while processing for ID card. Any fake information or forged documentation provided to NADRA may lead to legal proceedings against the applicant under section 30 of NADRA Ordinance 2000.

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